What are your office hours?
We are primarily a self-service facility. You can rent a unit online 24/7. If you need assistance or want to take a tour, please call us and we’ll be happy to help.
What are your access hours?
Tenants enjoy 24/7 gate access using a personalized entry code.
Is the facility secure?
Yes! We have:
Do I need to provide my own lock?
No. We provide you with a disc lock (2 keys included) as part of your initial setup.
How do I rent a unit?
You can rent online anytime through our website or by calling 423-671-8205. The process takes just a few minutes and gives you immediate access instructions.
What payment methods do you accept?
We accept:
Is there a late fee?
Yes. A late fee is applied if rent is not received within the grace period outlined in your rental agreement.
What size unit do I need?
Here’s a quick guide:
If you’re unsure, give us a call and we’ll help you choose.
Can I store a vehicle?
Yes, select units can accommodate vehicles. Please ensure the vehicle is registered and operable.
What items are not allowed?
Prohibited items include:
How do I access the gate?
After signing your rental agreement, you’ll receive a personalized gate code for 24/7 access.
Do you require a long-term contract?
No long-term commitments. We offer month-to-month rentals for flexibility.
Do you offer climate-controlled units?
Yes, we offer climate-controlled units to protect sensitive items such as electronics, documents, antiques, and furniture.